Pre-After Sale Service

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I.Pre-sales service

1.Establish one-fits-all communication channel

We have set up a professional project team consisting of twelve engineers so as to provide considerate and immediate technical support and solutions for users and design institutes.

II.Service in sales

1.Design optimization

After signing the contract, we will send professional engineers to contact users and design institute. If necessary, we promise to send our engineers to offer technical support on site.

2.Installation supervision

During the installation process, we will arrange enough and experienced technicians to supervise and guide the workers on site.


Protectwell’s Technical Team: more than fifty members to offer the fastest and the most comprehensive services


III.  Emergency measure

We will change products or offer other solutions to ensure the project runs smooth once users find quality problems.


IV.  Supply chain

According to project construction plan, we will put forward specified supply plan to ensure the project runs well.

Delivery cycle of panel: 40~45 days

Delivery cycle of peripheral devices: 30~35 days


Protectwell’s logistic: huge warehouse and comprehensive inventory to ensure delivery


V.After-sales service

1.Quality guarantee period

We offer 24-month quality guarantee period starting from the date of project acceptance. During the quality guarantee period of the system, users should conduct test so as to ensure the stability and reliability of the system.


During the period of quality guarantee, we will help users to manage and maintain the system, offering “three free” services- free repair, free return and free replacement.


2.After-sales procedure:

3.Contact US:

Tel020-28955771central)、57555775sales)、5738customer service)、5733market)、5742technical



AddressC2 2nd floor, Kaiyuan 11st Avenue, Science city, Guangzhou

Zip code510535


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